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Discovery Landscape – Overview Blueprint

The ServiceNow discovery product can discover many technologies and CI’s (configuration items). But just how deep can discovery go? What are some of the supported infrastructure than can be discovered? In this quick article by Einar & Partners, we go through the ServiceNow Discovery Landscape for the agentless discovery.

On-prem Infrastructure

Discovery can discover virtually any on-prem infrastructure that is communicating over traditional protocols, such as WMI, SSH, Powershell and so forth. ServiceNow Discovery also have the ability to discovery virtual machines, such as Hyper-V and Vmware, as well as hyperconverged infrastructure (Nutanix). To make it short and concise, you can expect Discovery to find:

  • Network Devices (SNMP & SSH)
  • Servers & Devices (Windows, HP-UX, AIX, Linux, Solaris)
  • Virtual Machines (vCenter, Hyper-V)
  • Hyperconverged (Nutanix)

In other words, if you have a device that responds over a protocol listed here – chances are it will be discovered.

To discover the type of infrastructure listed above you need IP-segments and IP numbers (in other words, the devices need to have an alive IP that discovery can reach).

Cloud Infrastructure

Discovery uses API-based access to discovery public cloud resources. The difference between cloud resources and IP-based discovery can be tricky to wrap your head around. Simply put, but accurate, the cloud discovery finds cloud specific resources. Examples of this would be cloud load balancers, cloud databases, resource groups, images, network security groups, cloud data centers and last but not least virtual machine instances.

What clouds are supported?

  • Azure
  • AWS
  • Google
  • IBM
  • Oracle

In-depth discovery information

ServiceNow Discovery also discovers in-depth discovery information, examples of this would include information such as: Network adapters, disks, running processes, TCP/IP Connections, installed software, software packages and more.

Complete overview

Do you want to have a complete overview? Download our extensive blueprint (for free).

About author

Alexander is the Managing Director of Einar & Partners. Highly passionate about the cultural and organizational components in ITOM transformations.
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