We are looking for researchers & co-creators!

Help us uncover the truth behind real Service Mapping success

Discover leading industry best practices to deliver excellent Service Mapping projects

What makes a Service Mapping implementation a success? What factors impact the implementation timeline and how do you create the optimal roles & responsibilities for it? Many professionals who are just about to start a Service Mapping project are interested in knowing what to expect.  

The ultimate goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls and challenges in a dynamic and DevOps-driven world of cloud and infrastructure. 

To discover how the ultimate path for a Service Mapping project looks like, we are extending you this exclusive invitation to our benchmarking survey to measure many factors and key performance indicators related to topics such as: 

Quantifying overall internal effort in implementing ServiceNow Service Mapping projects

Common industry trends in Service Mapping roles & responsibilities

Analyzing trends in Service Mapping scope & sizing

Managing Service Mapping projects to optimize ROI

It’s a small survey but with a big impact and should take no more than 20 minutes of your time to answer the questionnaire. The Service Mapping benchmark survey aims to uncover these key questions that are often left unanswered. 

We’d be honored to hear your story. 

What happens after the survey?

As a token of appreciation, you will get access to the final report, where you can compare your organization’s Service Mapping journey with others. Plus, we’ll throw in a free, no-strings-attached strategy session for you to discuss the results and gain valuable insights. 

By the way, this is an anonymous survey. It is designed so that no one can be identified from the data. Yet with your help, we hope to give real transparency into Service Mapping journeys around the world.

Take the Survey

We have carefully selected a group of industry leaders and experts to provide us with valuable insights into their ServiceNow Service Mapping journey. Join our exclusive group of industry leaders by following the link below to access the survey (each answer and participant will be validated and carefully curated): 

Not only will your contribution be greatly appreciated, but as a token of our gratitude, we will share the exclusive benchmarks based on the survey results with you so that you can gain a deeper insight into how you compare to your peers.  

Einar & Partners Research Unit creates industry-wide ITOM implementation benchmarks so that key decision makers and IT leaders can take out guess work and make informed decisions based on real data.