Meet Our Research Team
Our researchers are an international team of connected thought leaders in AIOps & IT Operations.
We are looking for researchers & co-creators!
Our researchers are an international team of connected thought leaders in AIOps & IT Operations.
Akif Baser is a multidisciplinary engineer with a passion for data science, artificial intelligence, investment, finance and quantum computing. Having a multidisciplinary background in data science, econometrics, artificial intelligence, chemical engineering, international relations and organizations, Akif has a keen interest and passion for research and advanced data analytics.
With his experience as a data scientist at the Amsterdam Centre for Econometrics and Data Science and Vrije Universiteit Amsterdam, Akif worked extensively with prominent research professors on developing advanced data analysis models for businesses and organizations. Bridging the gap between high, advanced academic knowledge and the need for applying that within businesses and organizations.
He is also the founder of The Hague Peace Conference, which became an academic education program on diplomatic negotiations for Honours students at Leiden University Honours College.
For his graduation in chemical engineering, he worked on research and development of new generation rocket fuel at TNO.
Research Analyst - ITOM & AIOps Market @ Einar & Partners
Elina has a wealth of expertise in research, quantifying key performance indicators & metrics, and statistics. With her PhD in psychology and cutting-edge research experience, she serves as a Research Analyst within the Research Unit. Specializing in the ITOM and AIOps market at Einar & Partners Research Unit, she is responsible for gathering and interpreting data to produce actionable insights aimed at optimizing ITOM and AIOps project management. Elina’s key duties involve analyzing market trends, co-authoring reports, researching the cultural, governance, and human factors in ITOM projects, benchmarking transformation journeys, and constructing a comprehensive benchmark database for ITOM and AIOps projects.
Elina completed her bachelor’s studies in Speech and Language Pathology at Heimerer College, followed by a second bachelor’s degree in Psychology from the University of Prishtina. She pursued her master’s studies in Psychology: Learning Sciences at the Ludwig Maximilian University of Munich. During her master’s program, she conducted a study focused on the role of Narrative Distancing on perceived psychological distance, affect, and imagery vividness under the supervision of Dr. Arianne Herrera-Bennett and in collaboration with the University of California, Davis.
Yen brings a unique blend of expertise in technology and business, enabling him to develop innovative solutions for clients. As an AIOps and ITOM consultant, Yen combines his technical proficiency with strategic insights to drive impactful outcomes. His previous role as a research analyst with the Research Unit at Einar & Partners honed his analytical skills, which he now applies to enhance consultancy processes with data-driven insights.
Yen joined Einar & Partners while pursuing his MBA thesis, collaborating with Alexander and Akif to introduce an innovative business model to the ITOM industry. Upon completing his MBA, he transitioned into a consultant role, continuing to contribute to the company’s success with his versatile skill set and forward-thinking approach. Earlier in his career, Yen served as a B2B product manager at ASUS Tek, where he successfully managed operations across Taiwan and LATAM.
Michel has a deep background in IT infrastructure- & IT Operations. Working out of Luxembourg, Michel is responsible for video content as well as in-depth analytical work at Einar & Partners Research Unit.
With special focus on strategy and ServiceNow ITOM, Michel has lead some of the worlds largest ITOM projects to success. A strongly community-driven person, he has a deep network in AIOps- & ITOM to stay on top of industry trends and news.
Alexander Ljungström is a prolific writer and author of ServiceNow ITOM content. He is currently the managing director of Einar & Partners. Through his career, Alex has worked directly at ServiceNow in their ITOM team as well as lead the ITOM practice across EMEA for Fujitsu.
These days Alexander is heavily oriented towards developing frameworks, operating models and research within the area of ServiceNow ITOM. He also have an extensive experience with Machine Learning, Data-layers & CMDB.
Dr. Alexander Acker is the CEO and co-founder of logsight.ai GmbH, leading the company to build products around artificial intelligence and machine learning methods for the autonomous operation of complex IT systems, improving and optimizing IT Operations Management (ITOM).
He received his Ph.D. at the Technical University of Berlin, where he is still giving lectures on Distributed Systems and Cloud Computing. During his career, Dr. Acker worked with global cloud, telecommunications, and manufacturing companies, developing solutions that improve the dependability and service availability of different IT systems.
Gaining extensive experience in AIOps and IT Operations in industry and academia enabled him to publish scientific papers at top-ranked international conferences such as HICSS, ICSOC, ICDM, IEEE BigData, and ECML-PKDD.
Einar & Partners research unit investigates the AIOps industry and market from multiple perspectives. Thanks to our network of research contributors, industry-experts and partners we measure the data that makes the difference in AIOps projects.
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