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Discovery Rollout Framework


Would you like to master the art of implementing, advising and rolling out a successful ServiceNow Discovery?

Discovery is more than just theory and documentation. A project in Discovery is one of the more complex projects to handle during a ServiceNow implementation, with many stakeholders, variables and pitfalls to look out for.

In our bootcamp, attendees will learn “the real deal”, how discovery is done in real life and not on paper. Based on over 30 successful, global and huge sized rollouts, Einar & Partners share our unique methodology for rolling out discovery and influencing stakeholders.

This is a unique opportunity to learn from industry-leading ServiceNow ITOM experts on models that are proven successful. After the bootcamp the participants will go from “good” to “superstar”-level when it comes to Discovery, and can advice with confidence.

1:1 Mentoring

By industry leading ITOM experts

Collaborative peer environment

New professional relationships

Real-life challenges

No boring theory or death by powerpoint


The Discovery Rollout Framework curriculum is aimed towards senior consultants, process owners and solution architects who wants to have a practical hands-on experience for rolling out discovery.

During the 3 days, we will focus on topics such as:

  • Planning scalable & smart discovery schedules
  • Security constraints and methodologies
  • Data Validation Models and communication
  • The political landscape of discovery projects

Attendees will get bootcamp challenges, practical and challenging Discovery puzzles, to resolve in groups and compete against each other.


Politics during a discovery project, planning for a rollout, schedule optimization & validating data on a large scale. Questions & Discussions. In the end of the day groups will receive their challenge.

Day 2 is focused on the Discovery challenges. Real practical challenges on an advanced architectural level to solve in a group setting. Breakout rooms and discussions with teacher.

Presentation by the groups of the results. Discussions & Feedback Rounds. Wrap-up and where to go from here.

Common questions

ServiceNow training is an excellent basis to form a broad theoretical understanding of Discovery and do technical exercises. However, the courses by ServiceNow is often developed with the end-goal of certifications in mind.

Our bootcamp ports that theoretical knowledge and apply it in a real-world setting. How Discovery is really done out at customers, project experiences and more elements.

Combining the ServiceNow training with our bootcamp is a perfect mixture and they complement each other well.

The bootcamp is done over zoom with up to 16 people and a teacher. During exercises and challenges we use Zoom break out rooms.

The bootcamp encourages an open forum for discussions and sharing experiences, hence the participants gets exposed to viewpoints from different industries and customer cases related to Discovery.

After the bootcamp, the participants will have an authentic and deep understanding of how Discovery is rolled out in “real-life” and not on paper. Participants will also learn about the human side of discovery rollouts, such as managing stakeholders, security discussions and many elements.

But perhaps more importantly, as a participant you will have expanded your professional network in ServiceNow ITOM.

Yes! Contact us at ping@einar.partners.


The perfect addition to ServiceNow theoretical knowledge and certifications. Real practical Discovery challenges and exercises in awesome group settings.

Bootcamp category

ServiceNow ITOM

April 2022

25 - 27 April

May 2022

23 - 25 May

Info email




Michel Conter

– Lead Strategic Advisor AI- & IT Operations @ Einar & Partners

With over 12 years of experience in the Information Technology industry, Michel has built a strong background in IT infrastructure and architecture while becoming a skilled Senior Advisor in the ServiceNow IT Operations Management and Service Management spaces.

In the past 4 years, Michel has led a team of ServiceNow consultants while actively working as Advisor, Architect, and Technical Expert on various multinational projects.


This is not a beginners bootcamp and we make a few assumptions on our attendees to ensure value-add. Namely participants should have:

  • Existing knowledge of the discovery product
  • Previous experience with the ServiceNow product
  • Experience in IT Infrastructure (sysadmin, networking, cloud etc)
  • Medior/Senior level of experience in ITIL/ITSM
  • Price 995,00 EUR

    Excl. VAT


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Real knowledge, real data, real challenges. Instructor lead by acknowledged experts in the field, far away from theory.

Bootcamp category

ServiceNow ITOM

Available dates

25 - 27 April 2022 / 23 - 25 May 2022

Info email