ServiceNow ITOM Trends 2023
January 16, 2023
New year means new opportunities. While we are headed into a new, turbulent year with…
Why should you care about CSDM?
November 22, 2022
Let’s take a moment and ask ourselves why should we care about ServiceNow’s Common Service…
Service Mapping Role Framework
August 2, 2022
What roles are involved in a Service Mapping project? A Service Mapping project is an…
Planning for ServiceNow Discovery
November 12, 2021
Planning for a ServiceNow Discovery Implementation can be a challenging task unless you know how!…
Discovery Landscape - Overview Blueprint
October 15, 2021
The ServiceNow discovery product can discover many technologies and CI’s (configuration items). But just how…
Service Mapping Benchmarks for ServiceNow
October 15, 2021
Many professionals who are just about to start a Service Mapping project are interested in…
Secure Discovery with ServiceNow
October 15, 2021
Creating a secure discovery implementation is not always easy. There is always a balance between…
CSDM in ServiceNow simplified
October 15, 2021
CSDM is a great data model. But with a comprehensive and extensive data-model also comes…
Moving from ITIL way of working towards SRE is a challenge for most organizations. With…