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Service Mapping

Service Mapping Benchmarks for ServiceNow

ServiceNow Service Mapping Benchmarks

Many professionals who are just about to start a Service Mapping project are interested in knowing what to expect. How long time does the implementation take? What are the factors that impact an implementation? These type of questions are frequently asked but difficult to find information about. For this purpose, Einar & Partners Research Unit have benchmarked and summarized the information from over 30 Service Mapping implementations.

Observations from our benchmarks

One of the conclusions we can see is that it is not necessarily the amount of services that impact the duration of a Service Mapping project. In our research and data we found multiple instances of implementations which targeted a high volume of complex applications, yet took shorter amount of time than projects of less complexity and smaller size.

Download the benchmarks (for free)

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