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With the Vancouver release now ready, we want to share our thoughts on this update, which might not be extraordinary for many folks. However, as our daily business is focused
New year means new opportunities. While we are headed into a new, turbulent year with a grim global economic outlook, ServiceNow ITOM and AIOps market is thriving more than ever
The ITOM Modules in ServiceNow can be tricky to wrap your head around. How is everything connected and tie together? In this blueprint by Einar & Partners research unit, we
Taking the right steps in ITOM is not always a straight path. In our maturity model for ServiceNow ITOM, we go through the exact steps of maturity and capabilities an
What is ServiceNow AIOps? This is a question many people ask and to give a simple explanation. In this one-pager infographic, Einar & Partners Research Unit gives a complete overview
How to quantify the value of CSDM and showcase it to stakeholders What makes a CSDM journey successful, and why do some of us (many, in fact) struggle with it?
Implementing the Continuous Service Delivery Model (CSDM) is more than just a technical upgrade—it’s a journey that bridges operational clarity and organizational transformation. In our recent video series, we explored
Summary of article for busy people:Business Applications will change label to “Digital Products”, and the design domain will experience updates to make the term “Business Applications” less confusing and more
Another year has passed and with it there have been new and interesting experiences here at Einar & Partners. We have been involved in everything from evaluations to see how
Planning for a ServiceNow Discovery Implementation can be a challenging task unless you know how! That is why in this article we are looking at three aspects to consider when
The ServiceNow discovery product can discover many technologies and CI’s (configuration items). But just how deep can discovery go? What are some of the supported infrastructure than can be discovered?
Moving from ITIL way of working towards SRE is a challenge for most organizations. With new concepts such as error budgets, SLI’s, SLO’s and “welcoming failure” the shift in both
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For DevOps-driven practices, SRE adoption will only continue to grow; the practice and culture shift will take priority for many Enterprises. ServiceNow SR Ops promises to deliver a hybrid model
What roles are involved in a Service Mapping project? A Service Mapping project is an exercise of organizational coordination more than anything. Check out the Einar & Partners one-pager which
Many professionals who are just about to start a Service Mapping project are interested in knowing what to expect. How long time does the implementation take? What are the factors
Welcome to our second masterclass about creating real value from the ITOM portfolio in ServiceNow. This particular masterclass will cover service mapping and the factors to consider for creating a
Einar & Partners research unit investigates the AIOps industry and market from multiple perspectives. Thanks to our network of research contributors, industry-experts and partners we measure the data that makes the difference in AIOps projects.
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