We are looking for researchers & co-creators!

Archived WebinarsEvent Management

ITOM Masterclass: Site Reliability Engineering & Observability @ ServiceNow


Moving from ITIL way of working towards SRE is a challenge for most organizations. With new concepts such as error budgets, SLI’s, SLO’s and “welcoming failure” the shift in both mindset and operating model is significant. In this archived webinar together with our partner The Cloud People, we go through everything you need to know about SRE driven operations in ServiceNow ITOM.

Timestamps below:

00:00 – Introduction
05:24 – Complexity of IT Operations
08:10 – Nature of SRE
12:30 – TOIL & how to manage it
25:00 – Redefining the CMDB
32:08 – Populating the CMDB efficiently
36:43 – Microservices and CMDB
42:06 – Monitoring & Observability
49:20 – Roadmap & getting there

Related posts

10 minute expert-talk about ServiceNow Discovery


Quantifying ServiceNow Discovery - ROI, Budget & Project Guidelines

Event Management

Site Reliability Engineering (SRE) driven by SR Ops


Agent Based Discovery in ServiceNow ITOM