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Agent Based Discovery in ServiceNow ITOM

The agent-based discovery from ServiceNow is a feature that has been requested by the wider community for over 10 years – and now it’s finally here.


  • 0:00 Introduction
  • 0:39 Backstory why it’s needed
  • 1:39 Reviewing the solution
  • 2:47 Primary benefits
  • 3:55 Architecture
  • 4:52 What data we can get
  • 5:47 The future
  • 7:28 Final words

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