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ServiceNow CSDM Implementation Benchmarks

Roadmaps & Scoping Trends for 2024
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About the Report

Are you ready to elevate your organization's ServiceNow Common Service Data Model (CSDM) strategy? Our latest report breaks down the scoping and roadmap trends of how companies are evolving in their CSDM Journey. After monitoring and benchmarking over 35 large-scale CSDM implementations for a year, we are proud to present the first report in a 3-part series.

Why Download This Report?

Key Benefits for Decision-Makers and IT Leaders:

  • Understand CSDM Trends: See how most organizations have developed their CSDM roadmaps.
  • CSDM Maturity stages: See where the overall industry is progressing in terms of CSDM maturity.
  • Sector-Specific Insights: Get detailed progress reports for manufacturing and financial services.
  • CSDM Roadmap Insights: Make sure you are on the right path, we've analyzed the insights for you.

Highlights from the Report

CSDM
Roadmaps

Not everybody is following "Crawl", "Walk", "Run" and "Fly" from ServiceNow - but why?

Technical Services Expanding

Over 70% have started prioritizing technical services. Biggest increase in manufacturing.

Business Capabilities Rising

Unexpected growth in business capabilities of CSDM roadmaps across all industries.

Take the Next Step

Empower your IT strategy with data-driven insights. Fill out the form to download the full "ServiceNow CSDM - Roadmap & Scoping Trends 2024" report. No sales pitches or high-level buzzwords, just pure knowledge and insights packed.