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ServiceNow CSDM Implementation Benchmarks

Scoping & Roadmap Trends
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About the Report

Are you ready to elevate your organization's ServiceNow Common Service Data Model (CSDM) strategy? Our latest report breaks down the scoping and roadmap trends of how companies are evolving in their CSDM Journey. After monitoring and benchmarking over 35 large-scale CSDM implementations for a year, we are proud to present the first report in a 3-part series.

Key Benefits for Decision-Makers and IT Leaders:

At the Einar & Partners Research Unit, we asked what differentiates a successful CSDM transformation from others? What are the key enablers ensuring business outcomes and value with CSDM for organizations? One decisive factor emerged: Culture. After benchmarking more than ±40 CSDM implementations, we discovered that organizations treating CSDM as a cultural shift—not merely a technical rollout—achieved 2.2× faster innovation and outcomes.

  • Understand CSDM Trends: See how most organizations have developed their CSDM roadmaps.
  • CSDM Maturity stages: See where the overall industry is progressing in terms of CSDM maturity.
  • Sector-Specific Insights: Get detailed progress reports for manufacturing and financial services.
  • CSDM Roadmap Insights: Make sure you are on the right path, we've analyzed the insights for you.

Report Highlights

CSDM
Roadmaps

Not everybody is following "Crawl", "Walk", "Run" and "Fly" from ServiceNow - but why?

Technical Services Expanding

Over 70% have started prioritizing technical services. Biggest increase in manufacturing.

Business Capabilities Rising

Unexpected growth in business capabilities of CSDM roadmaps across all industries.

Deep Dive Strategy Benchmarks

Gain broader visibility with other in-depth reports focused on ITOM and AIOps. These benchmarks provide comparative data from hundreds of implementations to help you assess performance, strategy, and adoption trends.

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Quantifying the Value of ServiceNow CSDM

Over the past 5 months, Einar & Partners Research Unit collected data from over +35 CSDM projects across ...

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The Hidden Drivers of CSDM Success

After benchmarking more than ±40 CSDM implementations, we discovered that organizations treating CSDM as a cultural ...

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ServiceNow CMDB Implementation Benchmarks

Why are some CMDB implementations more successful than others? As building and maintaining ...

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ServiceNow ITOM Implementation Benchmarks

Based on ITOM implementation data from over 10 industries, our partnership network and own engagements, we have ...

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ServiceNow Service Mapping Intelligence

Why are some Service Mapping journeys more successful than others? How can you optimize your Service ...

Take the Next Step

Empower your IT strategy with data-driven insights. Fill out the form to download the full "ServiceNow CSDM - Roadmap & Scoping Trends 2024" report. No sales pitches or high-level buzzwords, just pure knowledge and insights packed.