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CSDM/CMDB
Guides
Building a Business Case for CSDM: Strategies for Success
January 29, 2025
Analysis
CSDM/CMDB
The Ultimate CSDM 5.0 Guide to Digital Products
November 13, 2024
Analysis
ServiceNow Xanadu and ITOM will impact the market – here’s why
August 8, 2024
Archived Webinars
ServiceNow CSDM Masterclass: Insights & Best Practices from +35 Implementations
June 25, 2024
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AIOps ITOM Research Content
CSDM/CMDB
Guides
Building a Business Case for CSDM: Strategies for Success
January 29, 2025
Analysis
CSDM/CMDB
The Ultimate CSDM 5.0 Guide to Digital Products
November 13, 2024
Analysis
ServiceNow Xanadu and ITOM will impact the market – here’s why
August 8, 2024
CSDM/CMDB
Guides
Building a Business Case for CSDM: Strategies for Success
January 29, 2025
Implementing the Continuous Service Delivery Model (CSDM) is more than just a technical upgrade—it’s a…
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Analysis
CSDM/CMDB
The Ultimate CSDM 5.0 Guide to Digital Products
November 13, 2024
Summary of article for busy people:Business Applications will change label to “Digital Products”, and the…
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Analysis
ServiceNow Xanadu and ITOM will impact the market – here’s why
August 8, 2024
Xanadu could either refer to a 1980 musical film of doubtful following, or the epic…
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Archived Webinars
ServiceNow CSDM Masterclass: Insights & Best Practices from +35 Implementations
June 25, 2024
For those who missed our recent CSDM masterclass or want a quick recap, we’ve put…
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Archived Webinars
How to launch your CMDB project to meet DORA requirements on time
April 25, 2024
In a recent discussion, Nicolas Hoffman from n2 and Michel Conter from Einar & Partners…
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Analysis
The most important ServiceNow release for ITOM in 2 years – Washington DC
March 22, 2024
In the fast-paced environment of 2024, with AI on everybody’s mind, ServiceNow continues to impress…
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Archived Webinars
Preparing Service Operations and Governance for DORA with ServiceNow
March 5, 2024
Preparing Service Operations and Governance for DORA Webinar, co-created by Einar and Partners and The…
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Service Mapping
ServiceNow ITOM
Service Mapping Role Framework
January 22, 2024
What roles are involved in a Service Mapping project? A Service Mapping project is an…
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ServiceNow ITOM
Top three changes for ITOM Visibility in Vancouver
August 9, 2023
With the Vancouver release now ready, we want to share our thoughts on this update,…
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