Leading CSDM Industry Benchmarks on Values and Best Practices
Quantifying the Value of ServiceNow CSDM
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What value does CSDM bring to your organization? Why are some CSDM implementations more successful than others? Decision makers and IT leaders often lack insight in the real value of CSDM, making it hard to justify the effort and investment for CSDM transformations.
Einar & Partners Research Unit analyzed key success factors, business impact, value realization, and ROI optimization, based on real world data from CSDM implementations to uncover why CSDM brings value to enterprises worldwide.
Over the past 5 months, Einar & Partners Research Unit collected data from over +35 CSDM projects across various industries. This report presents key insights from leading enterprises, providing data driven perspectives on the value of CSDM:
Most organizations enabled new platform functionalities and reduced customizations, streamlining operations and lowering costs.
CSDM implementations led to stronger governance, ownership, and accountability, improving service management across the organization.
Enhanced service mindset and ownership emerged as key cultural outcomes, contributing to more proactive operations and higher employee accountability.
Discover the full potential of your CSDM journey with CSDM intelligence from real implementations worldwide. Download the report now to align your strategy, reduce risks and uncertainty, and maximize the value of your ServiceNow CSDM implementation with proven best practices.
Einar & Partners research unit investigates the AIOps industry and market from multiple perspectives. Thanks to our network of research contributors, industry-experts and partners we measure the data that makes the difference in AIOps projects.
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