FREE IN-DEPTH REPORT
ServiceNow ITOM Implementation Benchmarks
Discover industry-wide leading practices.
We are looking for researchers & co-creators!
How do you optimize a ServiceNow ITOM project? What factors cause implementation delays? Why are some implementations more successful than others? Rolling out ServiceNow ITOM at scale is an artform with many factors impacting the implementation - but decision makers and IT leaders often lack the insights into the common pitfalls.
For the past 24 months at Einar & Partners Research Unit, leading ITOM researchers have worked on more than 50 ITOM projects and are now taking their insights into the industry to the next level. We are proud to be able to present the most extensive in-depth report to-date; ServiceNow ITOM Implementation Benchmarks.
Based on ITOM implementation data from over 10 industries, our partnership network and own engagements, we have analyzed and measured a multitude of factors related to:
Supported by solid research methodology and backed by validated project data, our leading industry experts have analyzed trends and discovered important factors to succeed with an ITOM implementation.
Our ServiceNow ITOM Implementation Benchmarks report is aimed towards consultants, key decision makers, architects, ITOM SME’s and other professionals who have a keen interest in learning in-depth details about implementing ServiceNow ITOM.
The Benchmark report is perfectly suited for key decision makers and professionals that are keen to optimize their return on investment in ITOM; prevent or mitigate any delays that will cause budget overspending and to discover industry-wide leading practices to control factors causing delays.
Gain broader visibility with other in-depth reports focused on ITOM and AIOps. These benchmarks provide comparative data from hundreds of implementations to help you assess performance, strategy, and adoption trends.
Over the past 5 months, Einar & Partners Research Unit collected data from over +35 CSDM projects across ...
Empower your IT strategy with data-driven insights. Fill out the form to download the full "ServiceNow CSDM ...
Why are some CMDB implementations more successful than others? As building and maintaining ...
Why are some Service Mapping journeys more successful than others? How can you optimize your Service ...
After benchmarking more than ±40 CSDM implementations, we discovered that organizations treating CSDM as a cultural ...
Gain access to 24 months of research and insights from 50+ ServiceNow ITOM projects. Understand what drives success, where projects go wrong, and how to implement with confidence, backed by real-world data.
Einar & Partners research unit investigates the AIOps industry and market from multiple perspectives. Thanks to our network of research contributors, industry-experts and partners we measure the data that makes the difference in AIOps projects.
Copyright © 2025 Einar & Partners. All rights reserved.