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ServiceNow & DORA Compliance Benchmark

Inside the DORA Compliance Benchmark Survey

The DORA Benchmark Survey explores how organizations across Europe are preparing for and implementing DORA using ServiceNow.

The goal is to identify common practices, maturity levels, and challenges in aligning governance, risk, and operational resilience through the platform.

By contributing, you’ll gain access to aggregated insights that show how other organizations are managing their Critical or Important Functions (CIFs), integrating Business Continuity Management (BCM), and building their Registry of Information within ServiceNow.

Who Should Participate

This survey is designed for professionals involved in risk, compliance, IT operations, and ServiceNow management including:

What The Survey Covers

The benchmark assesses these areas of DORA

Organizational Progress & Governance

How CIFs are identified and managed

ServiceNow Capabilities & Adoption

Module usage, CMDB maturity, and integration

Registry of Information & Incident Reporting

Use of ServiceNow for regulatory data

Risk, Compliance & Roles

Ownership, accountability, and review frequency

Challenges & Pain Points

Where organizations face the biggest obstacles

Best Practices & Future Outlook

What’s working and what’s planned for the future

Purpose

Your input helps shape a transparent, data-driven understanding of how the industry is approaching operational resilience and DORA compliance through ServiceNow. All responses are treated confidentially, aggregated findings will be used to generate broader insights, to uncover key challenges and identify areas for improvement across the industry.

Take the survey below to see how your organization compares to others, and how you can benefit in the future from evidence-based data derived from DORA compliance processes.