AIOps ITOM Research Content

CSDM/CMDB

What values do you actually achieve with CSDM?

How to quantify the value of CSDM and showcase it to stakeholders What makes a…
CSDM/CMDBGuides

Building a Business Case for CSDM: Strategies for Success

Implementing the Continuous Service Delivery Model (CSDM) is more than just a technical upgrade—it’s a…
AnalysisCSDM/CMDB

The Ultimate CSDM 5.0 Guide to Digital Products

Summary of article for busy people:Business Applications will change label to “Digital Products”, and the…
Analysis

ServiceNow Xanadu and ITOM will impact the market – here’s why

Xanadu could either refer to a 1980 musical film of doubtful following, or the epic…
Archived Webinars

ServiceNow CSDM Masterclass: Insights & Best Practices from +35 Implementations

For those who missed our recent CSDM masterclass or want a quick recap, we’ve put…
Archived Webinars

How to launch your CMDB project to meet DORA requirements on time

In a recent discussion, Nicolas Hoffman from n2 and Michel Conter from Einar & Partners…
Analysis

The most important ServiceNow release for ITOM in 2 years – Washington DC

In the fast-paced environment of 2024, with AI on everybody’s mind, ServiceNow continues to impress…
Archived Webinars

Preparing Service Operations and Governance for DORA with ServiceNow

Preparing Service Operations and Governance for DORA Webinar, co-created by Einar and Partners and The…
Service MappingServiceNow ITOM

Service Mapping Role Framework

What roles are involved in a Service Mapping project? A Service Mapping project is an…