Hello and thank you for participating in our benchmarking survey.

Section 1 questions - Scope of your Service Mapping Project

Carefully read the question and the description with examples. In case of any unclarity, don't hesitate to reach out!

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akif.baser@einar.partners

What has been the main mapping methodology in your Service Mapping project? *

How many Applications/ Services were mapped? *

Provide an approximate number of applications/ services that were mapped during the Service Mapping project.

What were the primary drivers of the Service Mapping project? *

A Service Mapping project can be driven by regulatory needs or other motivations like improving risk analysis.

What technology and configurations were primarily mapped and targeted during the Service Mapping project? *

Here we mean what was the focus of mapping (e.g. type of applications mapped, technology stacks etc).

What was the average complexity of services the project mapped? *

Here with complexity we mean how extensive was the Mapping.

How long did the service mapping implementation take? *

Provide an approximate duration of the Service Mapping project.

To what extent was the management involved in the Service Mapping project? *

Here support can mean to what extent management is involved in the project, e.g. participating in meetings, allocating resources, tracking the progress closely etc.

How heavily outsourced is your IT environment? *

Provide an indication of to what extent your IT environment is outsourced.

Did your project have a PoC (Proof of Concept) phase? *

Section 2 - Implementation of Service Mapping

Various stakeholders are involved during an implementation.
Please indicate which stakeholders/teams were involved in your Service Mapping implementation and how much time have they approximately spent.

In case a stakeholder/ team was not involved, you can leave the question regarding its time estimation at the default value of 100 hours ~.

What was the overall effort in creating governance for Service Mapping? *

Select to what extent you worked around Service Mapping governance.

What is the amount of effort put into customizing, creating or modifying patterns during the project? Give a rough indication based on your intution. *

Give a rough indication based on your intuition.

What was the average duration for mapping each service/application?

Think of the end-2-end lifecycle, from initial meetings to mapping and pushing to production and launching the map.

Which primary teams were involved during implementation? *

You will later on be asked to specify the approximate time investment for these different Teams.

Are there any other stakeholders you were missing in the previous form? Please specify them here. *

For example: ITSM process owners, IT governance teams, compliance etc.

What was the time investment by the Security team during implementation?

For example: Answering security policies, due diligence, securing credentials for the CMDB, data-separation, or other aspects related to security.

What was the time investment in the Network teams & Engineers during implementation?

For example: Providing network ranges, IP addresses, verifying data, SNMP credentials, and other important tasks.

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What was the time investment of the Infrastructure / Platform Team during implementation?

Provide an approximate estimation of time (hours) spent by the On-Prem Infrastructure Team (virtualization, linux, windows etc). Total time spent in e.g. workshops, meetings, planning, project tasks etc.

What was the time investment by the Application or Service Owners during implementation?

Provide an approximate estimation of time (hours) spent by the Service Owner(s)/ Application Manager(s). Total time spent in e.g. workshops, meetings, planning, project tasks etc.

What was the time investment by the Cloud Team(s) during implementation?

Provide an approximate estimation of time (hours) spent by the Cloud Teams (AWS, Azure, VMWare etc.). Total time spent in e.g. workshops, meetings, planning, project tasks etc.

What was the time investment by the Application Team(s) during implementation?

Provide an approximate estimation of time (hours) spent by the Application Teams (Databases, Application Layer, Configuration etc). Total time spent in e.g. workshops, meetings, planning, project tasks etc.

What was the time investment by the IT Architects during implementation?

Provide an approximate estimation of hours spent by IT architects in tasks such as system design, infrastructure planning, technology evaluation, stakeholder coordination.

How much time and effort was spent by external consultants? *

Provide a rough estimation of the total amount of time spent by external consultants or help. It can be hours, days, fte's etc.

Example: 400-500 hours.

Do not specify the name of the external consultants or the company. Indicate only the efforts of external consultants during the implementation.