LeanIX & ServiceNow Integration Benchmark

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Hello and thank you for participating in our LeanIX & ServiceNow Integration Benchmark

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elina.morina@einar.partners

Which industry best describes your organization?

Which industry best describes your organization? (Single choice)

How many employees does your organization have globally?

Under 1,000
1,000 – 4,999
5,000 – 9,999
10,000+

What is your primary role?

What is your organization's current adoption status of LeanIX?

Actively using LeanIX in production
Currently implementing LeanIX
Evaluating LeanIX or other EA platforms
Not using LeanIX

Which LeanIX products are currently used in your organization?

Application Portfolio Management (APM)
Technology Risk Management (TRM)
Business Transformation Management (BTM)
None / Not using LeanIX

How widely is LeanIX used across your organization?

Level 1 - Only Enterprise Architecture team
Level 2 - Mainly IT leadership
Level 3 - Widely used across IT teams
Level 4 - Used by business leadership and executives

To what extent is your Application Portfolio Management (APM) populated?

Level 1 - Only a subset of critical applications tracked
Level 2 - Most applications inventoried but not mapped to business capabilities
Level 3 - Applications mapped to business capabilities and evaluated
Level 4 - Fully mapped portfolio used for strategic decision making

How is LeanIX data governance handled in your organization?

Level 1 - Ad-hoc updates
Level 2- Centralized EA team manages all data
Level 3 - Application owners responsible for updates
Level 4 - Automated governance workflows and dashboards

Which ServiceNow modules are currently used in your organization?

is governance LeanIX

How is data exchanged between LeanIX and ServiceNow?

No integration
Manual import/export (Excel, CSV, etc.)
One-way batch integration
Custom API-based integration
Out-of-the-box integration (LeanIX–ServiceNow connector)

How aligned are governance processes between Enterprise Architecture and IT Operations teams?

Level 1 - Completely siloed teams
Level 2 - Ad-hoc communication
Level 3 - Shared governance model but manual enforcement
Level 4 - Fully unified governance and automated workflows

To what extent are LeanIX and ServiceNow data models synchronized?

Level 1 - Basic identity fields only
Level 2 - Operational fields (owner, lifecycle)
Level 3 - Relationships also synchronized
Level 4 - Full synchronization with read-only where needed

How automated is the infrastructure discovery process populating your CMDB?

Who is accountable for the accuracy and lifecycle of service and asset data?

Level 1 - Fully manual tracking
Level 2 - Partial automation
Level 3 - Automated ITOM discovery
Level 4 - Fully automated discovery

When a critical IT component fails, how quickly can your organization identify business impact?

Level 1 - Manual investigation required
Level 2 - Infrastructure mapped only to IT services
Level 3 - EA architecture defined but manually synchronized
Level 4 - Fully automated business impact mapping

What primarily drives application rationalization decisions?

Subjective or ad-hoc decision making
Basic IT metrics only
Standardized framework but manual data gathering
Fully data-driven decisions using integrated EA + ITOM data

How are vulnerabilities prioritized?

Based on technical severity (CVSS)
Based on infrastructure exposure
Manual cross-check with business criticality
Automatically prioritized using business criticality

How does your organization manage technology obsolescence (EoL/EoS systems)?

Reactive / manual tracking
Technical lifecycle tracking only
Periodic EA reports
Real-time risk dashboards

How accurately do architecture diagrams reflect your cloud environments?

Rarely updated
Auto-discovered but isolated in ITOM
Periodically updated manually
Automatically synchronized architecture

How does your organization manage Shadow IT / SaaS sprawl?

Discovered through expense reviews
Identified via network scanning tools
Governed through policies and audits
Fully automated SaaS discovery and governance

What is the biggest challenge your organization faces today in aligning Enterprise Architecture with IT operations and service management platforms (e.g., LeanIX, ServiceNow)?

Thank You for Your Participation

We sincerely thank you for taking the time to complete this survey. Your insights and experiences are invaluable in helping us better understand the current state of LeanIX and its future direction. We deeply appreciate your contribution.

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