Key Drivers & Operating Model

In this section, we explore the key drivers and organizational factors that influence how CSDM governance is established and maintained. The aim is to understand how your operating model supports the integration of CSDM across the organization and how it contributes to broader service management outcomes.

Which industry does your organization primarily belong to or affiliate with? *

Please select the industry that best represents your organization’s primary operations, or the one you feel most closely aligned with (if your operations span multiple sectors).

How would you categorize your overall operating model for services & CSDM? *

Think about how your organization delivers value & services; how is that all organized?

Documentation & Definitions

Next, we will explore how you define your services, maintain and document your Service & CSDM governance.

Which methods or tools does your organization use to model services within CSDM? *

Could you provide what framework you use to define your services/ applications?

How are your service offerings organized and delivered? *

Consider how offerings are organized and delivered, and identify the main consumer groups and stakeholders.

How do you handle dependencies between different application services in the CMDB? *

Describe how your application services rely on each other to deliver your service offerings.

How does your organization ensure alignment between CSDM practices and business objectives? *

What approach best describes your organization's way to aligning CSDM with business goals and strategic outcomes (e.g. using KPIs/ measurable business value)?

Roles & Responsibilities

This section focuses on the roles & responsibilities aspects of your CSDM governance.

Who holds the primary responsibility for managing and leading CSDM within your organization? *

For example policies, roadmaps, best practices etc.

Are there any other stakeholders you were missing in the previous question?

E.g. IT policy director, chief information or risk officer, etc.

How are responsibilities distributed among key stakeholders in your CSDM framework? *

Who in your organization is responsible for managing CSDM, such as defining data standards, maintaining CMDB accuracy, or overseeing service relationships?

How effectively is the ownership of services and CIs recorded and maintained within the CMDB? *

How accurately and consistently is your ownership of services and CIs documented and kept up-to-date in the CMDB, ensuring clear responsibility and accountability?

From your perspective, within your organization, what is the biggest existing gap in governance when it comes to CSDM? Please explain with a few short sentences.

The team might have been expanded, or roles might have been modified. Please provide a brief explanation of how the team setup has been involved (compare the project start with now). 

How do you maintain your CSDM Governance? *

How do you ensure that the governance data is correct and up to date on the CMDB CI records (e.g. ownership/ responsibility/ assignment groups)?

How often do you maintain your CSDM Governance? *

How do you ensure that the governance data is correct and up to date on the CMDB CI records (e.g. ownership/ responsibility/ assignment groups)?

Which of the following responsibilities are part of the Service Owner role in your organization? *

Please select the responsibilities that best describe the role of the Service Owner in your organization.

What is the responsibility of the business within your organization when it comes to CSDM and services? *

With “business” we refer to non-IT users, departments, companies and stakeholders (i.e. business service owners, finance etc).

How does your organization educate and enable Service Owners and other stakeholders in CSDM Governance? *

How do you ensure Service Owners and stakeholders understand CSDM? Please select the methods your organization uses to educate and enable them.

Which of the following responsibilities does your operational team(s) have when it comes to CSDM? *

Consider the roles and responsibilities of your cloud, infrastructure, security, and other operational teams with respect to CSDM.

What are the key responsibilities of architects in driving CSDM governance within your organization? *

How do architects contribute to CSDM governance in your organization?